Shipping policy

Shipping policy

Nbs online uk currently delivers to addresses within the United Kingdom only.

Orders are normally delivered within 3–5 working days. Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates and might be affected by carrier delays, severe weather, busy seasonal periods, or other circumstances outside our control.

Available delivery methods and charges are displayed at checkout before payment. Any additional charges for the selected address or delivery method will also be shown at checkout.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact us as soon as possible at [email protected]. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Where tracking is available, the tracking information will be provided after dispatch. If an order is delayed, lost, or arrives damaged, contact us with your order number so we can investigate.

For damaged, faulty, or incorrect items, contact us as soon as possible. Your statutory rights are not affected.

Contact details

Email: [email protected]
Telephone: +44 7988 406295